Just wanted to tell you how very glad we are to have found you. Since I live in Washington State, knowing that you will continue to be with my mother when she goes to the Doctor is a huge relief. Prior to you being on board, whenever I would ask mom what she and the Dr. had talked about she was unable to really tell me what had transpired. I now realize that medical “stuff” is pretty much a mystery to her. She understood that she was to take this or that pill but not why she was taking them. Having just visited mom I’m now much more aware of her medical issues and hearing from you about what really went on at her appointments has been very helpful. I can now discuss her medical problems more easily and I honestly think she seems more in tune with what the Dr. said.
I also want to thank you for the help you’ve provided with the wound on her leg. Going over to change the dressings and providing knowledgeable advice really helped ease her anxiety about the wound. Thankfully it is now very close to complete healing and she will be able to return to her pool exercises.
Considering that today’s Dr. appointments run 10 minute or less, I think everyone would benefit from a patient advocate but I believe it is especially important for older adults. There is too much room for misinterpretation and misunderstanding, especially for anyone with no medical background. I’m sure I don’t have to tell you that you are providing a much needed service.
Thank you again for all you do for my mother and all your other clients.