Professional Navigation and Advocacy Services

The Trusted Concierge is your premiere health services concierge in Tucson, Arizona. We provide person-centered, medically oriented services of care navigation, supervision of care, and medical advocacy. We are health care professionals offering over 40 years combined experience. At The Trusted Concierge, we passionately believe the basics of health care is about taking care of people and meeting their needs on their terms. Let us be your Navigator!

 

A Few of Our Services

  • Care Navigation & Supervision
     - Medication management
     - Doctor appointment accompaniment
     - Procedure, diagnostic accompaniment
     - Observation & reporting
     - Weekly visits
     - Check-in calls
     - Vital signs checks
     - Monitoring chronic health issues
     - Peace of Mind retainer
  • Geriatric Care Management
    - Comprehensive geriatric assessment
  • Assisted Living, Skilled Nursing Facility Navigation & Supervision
     - Review care plans, service plans
     - Attend care conference meetings
     - Observation & reporting
     - Weekly visits
     - Placement assistance
  • Hospital Navigation & Supervision
     - Hospital visits
     - Observation & reporting
     - Meeting with doctor, healthcare teams, etc.
     - Discharge planning
  • ER Accompaniment
     - Observation & reporting
     - Meeting with doctor for diagnosis, treatment, etc.
  • Health Education & Coaching
     - Caregiver education
  • Medical Record Reviews & Translation
  • Home Safety Evaluations
  • Home Maintenance Checks & Service Coordination
  • Medical Bills
     - Review & organization
  • Insurance Navigation
     - Insurance choices & review
     - Insurance denials
     - Insurance/HMO - SNF oversight & coordination with Case Manager
  • End Of Life Decisions & Planning
  • Errands

 

 

Would you like to improve your health, starting with the food you eat?

The Trusted Concierge offers plant-based nutritional services! Glenn Davis is a whole-food, plant-based specialist. Complementing Glenn’s medical background and education, he has earned a certificate in Plant-Based Nutrition through eCornell and the T. Colin Campbell Center for Nutritional Studies and certificates in Holistic Nutrition and The Holistic Structure and Function of the Body from American College of Healthcare Sciences.

 

Plant-Based Nutritional Services

  • Diet Education & Coaching
  • Health & Nutrition Education
  • Grocery Shopping Field Trips
  • Pantry Clean-Outs
  • Cooking Education Tips
  • Plant-Based Recipes
  • Meal Planning




Testimonials

Most of my friends don’t understand what is needed to properly care and maneuver the many decisions related to one’s elderly parents as they age.  I am quite familiar with what is needed having been responsible for my husband’s mother and now my parents.  I have researched many of the various services and facilities here in  the Tucson  area and highly recommend THE TRUSTED CONSIERGE .   

Robin and Glenn Davis (The Trusted Concierge) have been helping me for the past 9 months as I worked through a matrix of problems and challenges.  Currently Glenn and Robin monitor my parents healthcare each week in their home, inspect  their medical equipment, make sure their meds are being taken at the proper times and spend some time  with them to see is they need anything or have concerns.    They also pick all of their prescriptions, fill their pillboxes and schedule all their doctor appointments.  And finally, they accompany my parents to all their doctor appointments- sharing important information or concerns. 

Before hiring Glenn and Robin, I was doing all of these things besides trying to juggle my own family and various community obligations.  I was overwhelmed with worry.   Glenn and Robin have become my “fail safe” when is comes to my parent’s healthcare needs.  They are the vital “third part” of my healthcare team to interpret, support, and monitor my parent’s care.  Not only have they enabled my parents to continue to live independently, they improved the quality of my parent’s life!  And yes, Glenn and Robin have taken a huge burden of stress off of me, so I can have more time to enjoy and love my precious parents. 

What a relief to have found Robin and Glenn!  Many of my parent’s doctors have asked me – where did I find such a qualified team?  They recognize Glenn and Robin’s professionalism and competence.  It is interesting to note that after having Glenn attend my parent’s doctor appointments, we’ve had more open communication and dialogues with our doctors. 

Glenn and Robin have provided my family with very practical and intelligent strategies, so my parents can live with a better sense of well being and sense of control.  They helped ME to know what to expect, what to demand from our confusing healthcare system, and what limitations I need to accept in order to reduce my stress and worry. 

I believe Glenn and Robin’s most important gift to our family has been their “tender, loving care” (Sine qua non- Latin) -the cornerstone for any human caring.  Their  “tender, loving care” is ever present in everything they do.  They care!

For any family wanting consistent, compassionate, and enduring care for their parents as they arrive at the winter of their lives….The Trusted Concierge offers  a very compelling story. 

— Patty  D.
Tucson, AZ

They are compassionate, thoughtful professionals dedicated to caring for people in need of medical & health assistance.  I cannot recommend them highly enough.

—Susan J.
Tucson AZ

Just wanted to tell you how very glad we are to have found you. Since I live in Washington State, knowing that you will continue to be with my mother when she goes to the Doctor is a huge relief. Prior to you being on board, whenever I would ask mom what she and the Dr. had talked about she was unable to really tell me what had transpired. I now realize that medical “stuff” is pretty much a mystery to her. She understood that she was to take this or that pill but not why she was taking them. Having just visited mom I’m now much more aware of her medical issues and hearing from you about what really went on at her appointments has been very helpful. I can now discuss her medical problems more easily and I honestly think she seems more in tune with what the Dr. said.

I also want to thank you for the help you’ve provided with the wound on her leg. Going over to change the dressings and providing knowledgeable advice really helped ease her anxiety about the wound. Thankfully it is now very close to complete healing and she will be able to return to her pool exercises.

Considering that today’s Dr. appointments run 10 minute or less, I think everyone would benefit from a patient advocate but I believe it is especially important for older adults. There is too much room for misinterpretation and misunderstanding, especially for anyone with no medical background. I’m sure I don’t have to tell you that you are providing a much needed service.

Thank you again for all you do for my mother and all your other clients.

—Doreen J.
Tucson, AZ




About Us

Glenn Davis, NRP

Glenn graduated the Special Operations Combat Medic Course at the John F. Kennedy Special Warfare Center and School in 2003. Glenn was then assigned to the 1st Ranger Battalion 75th Ranger Regiment as a Combat Medic with multiple combat deployments providing medical care in austere environments. The 75th Ranger Regiment is an elite light/infantry special operations force of the U.S. Army. As a civilian paramedic, Glenn provided medical coverage on mobile personal security details for high-level oil and gas personnel in Northern Iraq. Upon contract completion, Glenn then worked on a mobile security team at the US Embassy in Baghdad, Iraq providing medical coverage for two US Ambassadors, Secretary of Defense, Speaker of the House, and many Congressional Delegations. Transitioning his medical expertise into the civilian sector, Glenn navigates the day-to-day health care of his clients with compassion and watchfulness whether it is in the Doctors office, Emergency Room, Intensive Care Unit, or at end of life. Glenn interacts with Doctors on a professional level discussing diagnosis and treatment options while also being able to communicate to the family in understandable language. Glenn's integrity guides him in advocating for his clients so that their health care needs are met on their terms according to their wishes.

(520) 256 9063

Robin Davis, BS, RN, LNHA, RAC-CT

Robin began her nursing career in 1987 at age 16, becoming a certified nursing assistant (C.N.A.) at a local hospital & nursing home.  After working for several years as a C.N.A., Robin decided to go to nursing school.  Robin first became a Licensed Practical Nurse (LPN) in 1994 and then a Registered Nurse (RN) in 1999.  Robin was promoted to Director of Nursing in 1999 at a 121-bed skilled nursing facility.  In 2002, Robin also became a Licensed Nursing Home Administrator.   At present Robin is employed by a national senior living company as a Divisional MDS & Resident Care Manager.   In this role, Robin supports multiple communities in Medicare and Insurance reimbursement and case management.

Robin & Glenn moved to Tucson in 2006 after Glenn completed his military service.  In Tucson, Robin recognized a need in health care for patient advocacy. Robin’s career has continued in senior living, having found her passion in caring & advocating for older adults.  Robin feels fortunate to have become a nurse years ago when the nurse was a true patient advocate.

(520) 433 2671

 

Contact Us

Please feel free to call us at one of our numbers above or send us a message via email in the form below.